90% Fewer Billing Errors & 96% On-Time Documentation for Civil Engineering Consultancy

End-to-End Project & Vendor Management That Freed Engineers to Focus on Site Work

• Needed support with vendor coordination, billing, and contractor follow-ups on multiple field projects
• Delayed documentation and technical report submissions affected client trust
• No system in place for tracking time, project milestones, or team billing
• Poor file format management led to issues in collaboration with external consultants

Solution Provided

• Took over project tracking and time logging, using tools like ClickUp and Toggl
• Managed vendor and contractor communications, created standard billing templates, and followed up on due invoices
• Consolidated all project documentation and drawings, converting and formatting for compatibility (DWG to PDF, etc.)
• Drafted, proofread, and submitted technical reports on behalf of project managers
• Updated their website and social media with completed project case studies and team achievements

• Billing errors reduced by 90%, and payments collected faster
• On-time project documentation increased from 58% to 96%
• Vendor response time improved, avoiding 2 major project delays
• Generated 3 new client leads from improved online presence
• Allowed engineers to focus on site work while VA team handled backend coordination