think global, work local.
Support That Cares
Deliver exceptional customer experiences at every touchpoint.
We handle live chat, help desk, calls, and complaint resolution—so your customers always feel heard, valued, and supported. Multilingual capabilities ensure global reach, while our human-first approach builds brand loyalty.
Our support solutions blend human empathy with tech efficiency—from calls and chats to CRM and help desk setup—ensuring your customers feel heard, valued, and loyal.
Schedule a meet with us.
Talk to Our Expert
Support that speaks volumes
From live chat to helpdesk management, we handle every query with professionalism and empathy.
We represent your brand with care, speed, and precision. Customer service isn’t a department—it’s your brand promise. We help you keep it.
- Answer & route calls
- Make customer follow-ups
- Track call performance
Inbound & Outbound Call Support
We manage your call flow with professionalism.
- Real-time chat handling
- Respond to customer queries
- Offer 24/7 assistance
Live Chat Support
Instant answers, better conversions.
- Greet customers warmly
- Resolve basic inquiries
- Forward important calls
Answering Phone Calls
Friendly, fast, and brand-aligned service.
- Manage calendar slots
- Confirm appointments
- Send reminders & follow-ups
Appointment Setting
Let us handle your bookings and scheduling.
- Update contact records
- Remove duplicates
- Organize segmented lists
Database Maintenance
Keep customer data accurate and clean.
- Follow-up via email/call
- Share helpful content
- Build trust over time
Lead Nurturing
Turn prospects into loyal customers.
- Monitor sales stages
- Set follow-up actions
- Track conversion metrics
Pipeline Tracking
Know where every lead stands.
- Assign support tasks
- Track completion status
- Prioritize urgent issues
Task Management
We help keep your team on track.
- Schedule meetings/calls
- Avoid double bookings
- Send time zone alerts
Calendar Management
Stay organized, stay responsive.
- Respond to customer emails
- Organize & flag important ones
- Create template responses
Email Handling
Inbox zero with maximum efficiency.
- Sync tools with CRM
- Update customer records
- Monitor interactions & notes
CRM Management & Integration
Keep your customer info connected.
- Create post-service surveys
- Collect customer feedback
- Analyze satisfaction data
Survey & Feedbacks
Listen, improve, and grow loyalty.
- Respond via call/chat/email
- Offer accurate information
- Escalate complex issues
Handling Customer Enquiries
Every question answered with care.
- Set up ticketing systems
- Customize workflows
- Monitor issue resolution
Customized Help Desk
Support tailored to your business.
Smart VAs, Smarter Tools
AI-Powered Assistance
Proofread & write error-free documents
Quick research & content generation
Fast, professional document designs
AI-powered content & social media management
Email marketing automation
All-in-one CRM and marketing
Conversational AI for productivity and search
Enterprise CRM for sales and service
Sales funnels and client automation
Smart workspace with built-in AI support
Friendly video editing software
Mobile video editing with creative tools
AI-generated video creation and editing
Creative tools for media and design
- Proofread & write error-free documents
- Quick research & content generation
- Fast, professional document designs
- AI-powered content & social media management
- Email marketing automation
- All-in-one CRM and marketing
- Conversational AI for productivity and search
- Enterprise CRM for sales and service
- Sales funnels and client automation
- Smart workspace with built-in AI support
- Friendly video editing software
- Mobile video editing with creative tools
- AI-generated video creation and editing
- Creative tools for media and design
At Glocal Assist, our Virtual Assistants harness the power of top AI tools to streamline workflows, enhance accuracy, and deliver high-quality results.
From error-free writing with Grammarly to quick research via ChatGPT, stunning visuals with Canva, and AI-driven content creation through Jasper AI, we optimize every task for maximum efficiency.
Ready to elevate your productivity?
HELLO!
It all starts with a conversation.
Getting started with Glocal Assist is simple. We start with a consultation, craft tailored solutions, onboard your dedicated VA, and set up tools for smooth collaboration.
Here are 4 simple steps to follow:
- Step 01.
Initial
ConsultationWe discuss your requirements to lay the foundation for tailored solutions. - Step 02.
Tailored
SolutionsWe design VA packages to boost efficiency and achieve your goals. - Step 03.
Client
OnboardingMeet your VA, set up tools, and start working efficiently from day one. - Step 04.
Ongoing
SupportWe ensure progress with regular check-ins and performance tracking.
Case Studies
Real Stories, Real Impact.
From strategic planning to flawless execution, our case studies highlight the milestones we've achieved in collaboration with our clients.
Why Choose Glocal Assist?
Top Talent.
Maximum Efficiency.
At Glocal Assist, we offer unmatched flexibility, hiring only the top 1% of talent to elevate your business. Scale effortlessly, cut costs, and boost productivity with proactive support across all time zones.
Top Talent
Access the top 1% of skilled professionals for premium results.
Scalability
Effortlessly expand your support as your business grows.
Cost-Effective
Reduce overhead without compromising quality.
Productivity
Focus on growth while we handle the rest.
Support
Reliable assistance across all time zones, whenever you need it.
Hire an Admin VA Now!
Dedicated Asistant Support
Seamless and Reliable
Our dedicated support system ensures your business runs smoothly with proactive coaching, rapid VA replacements, and expert HR management.
Task Delegation Made Easy
We'll help you identify and offload tasks effectively
Swift VA Replacement
Quick swaps to keep your operations running smoothly.
Continuous Improvement
Coaching and training for peak performance.
Stress-Free HR Management
We handle staffing, compliance, and conflict resolution.
Dedicated Account Manager
One Contact. Total Support.
At Glocal Assist, every client gets a dedicated account manager to ensure smooth communication, task management, and quick issue resolution.
Always Accessible
Reach us anytime via call, email, or Zoom.
Swift Issue Resolution
Immediate action to resolve concerns effectively.
Streamlined Communication
One point of contact for all your needs.
Proactive Management
Ensuring tasks are handled smoothly and efficiently.
FAQ's
Clarity Begins with a Question.
we ve complied answers to the most common queries about our services, pro-cess, and support. If you don't find what you're looking for, feel free to reach out —
we're happy to help!
we're happy to help!
Yes, we provide both inbound and outbound call support using your preferred systems, following your scripts, tone, and protocols.
Absolutely. Our VAs can manage live chat platforms to engage visitors, answer queries, resolve issues, and escalate when needed.
We follow structured processes for handling inquiries, tracking support tickets, and escalating complaints as per your guidelines, always aiming for a positive resolution.
Yes, we handle appointment scheduling, send confirmations/reminders, and ensure your calendar stays organized and optimized.
Definitely. Our VAs are trained to work within CRM platforms like Salesforce, HubSpot, Zoho, KV Core, Go HighLevel and more, to manage pipelines, update customer records, and nurture leads.
Yes, we help track leads, schedule follow-up communications, and keep your sales funnel active through email, calls, or CRM automations.
We use scripts, brand guidelines, ongoing training, and QA check-ins to maintain professionalism, accuracy, and a consistent customer experience.
We can provide multilingual (Spanish, French, Punjabi & English) Virtual Assistants or support tools to serve customers in multiple languages depending on your target audience.
Yes, we do! Our VAs use our in-house dialer system called GloCom, which allows us to make and receive calls efficiently. We can also customize the caller ID with your preferred area code to maintain brand consistency and improve answer rates. This ensures a seamless experience for your customers while giving your business a local presence.
Absolutely. Our VAs are familiar with tools like Zendesk, Freshdesk, Intercom, Gorgias, and more, and can quickly adapt to your existing tools.
We create and send customer satisfaction surveys, collect feedback, analyze trends, and share insights to help improve your services and customer experience.
Yes, we organize and update customer databases, track interactions, and ensure accurate information is stored and maintained.
Yes, we offer flexible coverage, including Eastern to Pacific Standard Time Zone, support options depending on your needs and customer base.
Absolutely. Our VAs are trained in multichannel support, managing calls, chats, emails, and CRM entries simultaneously to ensure no lead or issue is missed.
Simplify, Streamline, Succeed.
Let's Build Something Great Together!
Schedule a meet with us.
