20% Reduced Turnover for a Growing E-commerce Brand & Zero Payroll Errors

Streamlined Payroll & Tax Filing That Boosted Compliance and Staff Satisfaction

• Delayed, error-prone payroll causing staff dissatisfaction
• Complex multi-state tax filing requirements
• No formal expense reporting or payroll compliance process
• Gusto payroll system not fully integrated with accounting tools

Solution Provided

• Set up and managed Gusto payroll for accurate calculations and tax withholding across states
• Developed a clear expense reporting system with approval workflows for reimbursements
• Filed monthly, quarterly, and annual payroll tax reports on time in coordination with the client’s CPA
• Uploaded and maintained staff tax documents, W-9s, and pay summaries in a secure shared drive
• Integrated Gusto with Xero to sync payroll data with the general ledger

• Reduced payroll errors to zero and achieved 100% on-time payments
• Submitted IRS and state filings on time for three consecutive quarters
• Processed team expense reimbursements twice as fast
• Avoided penalties from late filings and ensured full compliance
• Improved staff satisfaction, contributing to a 20% reduction in turnover